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Cincom and IBM Announce Smart Business Partnership

Cincom Synchrony Express and CincomBI available on IBM's Smart Cube Technology

CINCINNATI, June 2 /PRNewswire/ -- Worldwide software and services provider Cincom Systems announced today a partnership with IBM for its Smart Business Program. Designed from the ground up for small and mid-size businesses, IBM Smart Business is a "radically simple way to select, install, and maintain business software" (IBM). The following Cincom products are currently a part of the IBM Smart Business Platform:

View multimedia release: "Cincom and IBM Announce Smart Business Partnership."

  • Cincom Synchrony Express ( - A contact center without the cost and complexity of traditional IT. Synchrony Express provides departmental-level or small to medium contact centers with an all-in-one contact center solution that improves customer experience, agent performance and overall business operations. Synchrony Express includes an award-winning unified agent desktop, multi-channel interaction management, reporting and analytics.

  • Cincom Business Intelligence (CincomBI) ( - A business intelligence solution for small to midsize businesses which includes rapid data access, reporting, ETL/data warehousing and multi-dimensional analytics packages that enable business users to transform volumes of operational data into analytic information. Rapid access and analysis of data allows business users to make better decisions - quicker.

Long-Term Partnership

Cincom and IBM have a strong partnership, which began in the 1960s when Tom Nies, Cincom CEO, was an IBM account executive. Today, Cincom and IBM have over 800 joint customers, and Cincom technology is embedded in IBM's Tivoli offering. Cincom is a member of IBM's ISV Advantage Initiative, a program designed to provide independent software vendors (ISVs) with technical and marketing support to help meet the specific information technology needs of small and medium-size businesses (SMB).

IBM Premier Partner

Additionally, Cincom is an IBM Premier Business Partner. Premier status is awarded each year to fewer than 150 of IBM's 5,000 value-added resellers worldwide, based largely on annual satisfaction surveys IBM conducts with customers.

Visit Cincom In-Person and Online

Visit Cincom Synchrony Express in the IBM Smart Business/Cincom booth at the ICMI Contact Center Management Conference & Expo in Austin, TX.

For ideas, information and insights to help grow your business, visit the "Smart Business" blog (

About Cincom

Cincom delivers and supports innovative software and services to simplify complex business processes. For 40 years, Cincom has empowered thousands of clients worldwide to transform their businesses and outperform the competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.

For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to [email protected], or visit the company's website at

Cincom and the Quadrant Logo are trademarks or registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies. (C)2009 Cincom Systems, Inc. All Rights Reserved


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