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MetTel First National CLEC to Integrate With UCN Network and Offer On-Demand inContact Application Services

MetTel First National CLEC to Integrate With UCN Network and Offer On-Demand inContact Application Services

SALT LAKE CITY, Oct. 2 /PRNewswire-FirstCall/ -- UCN, Inc. (BULLETIN BOARD: UCNN) , a provider of on-demand contact handling software and business telecommunication services delivered over the UCN national VoIP network, today announced a partnership with MetTel (Metropolitan Telecommunications), a competitive local exchange carrier (CLEC) based in New York City. Under the terms of the signed agreement, the two companies will interconnect their respective networks, enabling MetTel to sell UCN's inContact(TM) application services into its customer base.

With this announcement, MetTel customers gain access to leading edge, hosted contact handling capabilities that improve customer contact quality and rep productivity, without having to take on the costs associated with the installation, integration and maintenance of onsite software and hardware.

This is not the first relationship between the two companies. In June 2005 UCN announced that MetTel had selected inContact to support its own internal customer care operation, located in two geographically dispersed offices. The inContact system provides MetTel with a unified set of contact handling and management tools, helping the customer care teams hit their target service level numbers while decreasing overall operational costs. Again, in December 2005, UCN and MetTel were in the news, when MetTel avoided a business interruption situation due to the New York City transit strike. The morning of the strike, inContact enabled MetTel to implement its disaster recovery plan and seamlessly route service calls to the homes of 50 percent of the customer care team who knew they would be stranded at home by the strike.

MetTel serves over 16,500 consumer and business clients, with more than 185,000 phone lines nationwide. The company specializes in serving multi-state, multi-location enterprise accounts.

Said MetTel CEO, Marshall Aronow: "The inContact system complements our suite of services by providing an enterprise class solution for our customers. This combination enhances the total value of MetTel's competitive offerings."

Kevin Childs, UCN president of sales, marketing and support said: "With this new connectivity model, MetTel customers can have both their existing long distance and local numbers managed by the intelligent contact handling services of inContact. They don't have to change a thing. From a business perspective, by partnering with an established, trusted CLEC such as MetTel, UCN gains access to a nationwide market of existing business accounts. As many of these accounts are multi-location operations, they are uniquely positioned to benefit from the unifying reporting, monitoring and management functions inherent in inContact."

About MetTel

Founded in 1996, MetTel (Metropolitan Telecommunications) is a privately held nationwide integrated communications provider serving customers from coast-to-coast. MetTel provides a comprehensive portfolio of local, long distance and advanced business and data services, including Internet Access and VoIP solutions to the business market, specializing in multi-state, multi-location enterprise customers. MetTel's innovative and proprietary operations support systems provide leading edge electronic bonding, provisioning, customer care, agent support and billing system capabilities, which have fueled its rapid expansion. Web site:

About UCN, Inc.

UCN (BULLETIN BOARD: UCNN) is the leading provider of inbound and blended, hosted contact handling services that improve the customer contact experience and the productivity of those handling the contacts. In addition to the integrated suite of advanced contact handling applications, inContact provides reporting, monitoring, recording, administration and workforce management tools. InControl(TM) is a unique, rapid application development tool that enables inContact customers to develop highly flexible, customized business contact handling processes in record time. To learn more about UCN visit

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements.

UCN, Inc.

CONTACT: Jan Johnson, VP of Marketing of UCN, +1-801-320-3263,
[email protected]; or investors, Scott Liolios, [email protected], or Ron
Both, of Liolios Group Inc, +1-949-574-3860, for UCN; or Sue Salmansohn,
Marketing Director of MetTel, +1-212-607-2012, [email protected]

Web site:

Web site:

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